Cardinia by Bioenergie S.r.l.
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The rental of vehicles by the Lessor to the Client is governed by these General Rental Conditions, the rates published on the website, and the Privacy Policy in effect at the time of the order. By booking through this platform and accepting the terms and conditions at the time of payment, the Client confirms that they have read, understood, and accepted the General Rental Conditions, including the following articles:
- Delivery of the vehicle and start of the rental
- Vehicle assistance and replacement vehicle
- Insurance
- Client's obligations
- Use of the vehicle
- Fire, theft, and damage to the vehicle
- In case of an accident
- Return of the vehicle and end of the rental
- Rental rates
- Payment by credit card / PayPal and pre-authorization as a deposit at the time of pick-up
- Client's and Lessor's liability
- Contract conclusion
- Applicable law and competent jurisdiction
- Amendments to the General Conditions
- Client's domicile and communications
- Processing of personal data
1. Delivery of the Vehicle and Start of the Rental
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The rental begins when BIOENERGIE SRL (the Lessor) hands over the vehicle to the Client. The vehicle is provided in good working condition, equipped with a warning triangle, a spare wheel or a repair kit, as well as all necessary documents for circulation, including a copy of the insurance green card, the certificate, and the insurance sticker. Upon delivery of the vehicle, the Client agrees to inspect its condition and equipment in the presence of the personnel designated by the Lessor. In particular, they must ensure that the vehicle is in perfect working order, equipped according to the Rental Agreement, and free from any extra items or belongings. The Client agrees to return the vehicle in the same condition, taking into account normal wear and tear proportional to the rental period and the distance driven. It is the Client's responsibility to report to the personnel designated by the Lessor any non-compliance with what is stated in the Rental Agreement and to acknowledge it in the presence of the staff before taking possession of the vehicle. Otherwise, the Client authorizes the Lessor to charge for any non-compliance found upon return, compared to the vehicle's initial condition. The Lessor reserves the right to refuse to conclude the rental contract with the Client, particularly in cases of theft, damage, or accidents attributed to the Client's responsibility during previous rentals.
Outside Agencies: Pick-up or return of the vehicle (outside agencies) within a radius greater than 5 km but not exceeding 40 km from the main agency at Via Ghana 4, Tour 5 - Olbia (SS) → additional charge of €20 per trip (€40 if both pick-up and return are done).
Outside Agencies and During Business Hours: Pick-up or return at an agency during business hours → additional charge of €20 per trip (€40 if both operations are done outside standard hours).
Outside Agencies and Outside Business Hours: Pick-up or return (outside agency and outside business hours) within a radius greater than 5 km but not exceeding 40 km from the main agency → additional charge of €40 (€80 if both conditions are met: distance exceeded and operations outside hours).
Agencies:
- Main office: Via Ghana 4, Tour 5 - Olbia (SS)
- Olbia Costa Smeralda Airport
- Olbia Port
Business Hours:
- Monday - Friday:
Morning: 9:00 AM - 1:00 PM | Afternoon: 4:00 PM - 7:00 PM - Saturday:
Morning: 9:00 AM - 1:00 PM | Afternoon: Closed - Sunday: Closed
Photographs are for illustrative purposes. Vehicle colors and configurations may vary.
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In case of an accident, breakdown, and/or the need to tow the vehicle, the Client is required to contact the Lessor via the number indicated in the upper menu, section "Call."
Interventions and/or repairs carried out on the vehicle by the Client without prior authorization from the Lessor and/or at centers not approved by the Lessor will not be reimbursed under any circumstances. If the Client requests a replacement vehicle, the Lessor reserves the right to decide at its discretion, based on the availability of vehicles at the location and time of the request, whether or not to provide a replacement vehicle.
3. Insurance
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The Lessor guarantees that a civil liability insurance policy (RCA) has been taken out to cover the civil liability of the Client and any other person authorized to drive the vehicle, in accordance with the minimum limits and amounts imposed by applicable laws and regulations. The insurance does not cover damages resulting from failure to comply with traffic signs regarding congestion and/or hazards, nor those arising from failure to comply with laws or regulations.
Explanation of vehicle categories:
- Class 1 vehicles (e.g., Fiat Panda): Comprehensive Coverage, Excess €1,200.00
- Class 2 vehicles (e.g., Citroën C3): Comprehensive Coverage, Excess €1,200.00
- Class 3 vehicles (e.g., Mercedes B-Class): Comprehensive Coverage, Excess €1,400.00
- Class 4 vehicles (e.g., Toyota Yaris Cross hybrid automatic): Comprehensive Coverage, Excess €1,600.00
Additional driver: €7.00 per day.
4. Client's Obligations
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The Client is the custodian of the vehicle and acknowledges that they do not hold any real rights over it, and therefore cannot dispose of it. The Client agrees to:
- Drive and maintain the vehicle and its accessories with care, taking all necessary precautions and complying with laws, regulations, and any instructions or recommendations from the Lessor.
- Perform routine maintenance, including lubrication, checking lubricant levels, and brake fluid levels.
- Pay any fines and/or penalties incurred during the rental period and reimburse the Lessor for all expenses, including legal costs, incurred due to the rental agreement.
- Pay parking fees or tolls during the rental period.
- Indemnify the Lessor against any third-party claims for damage to goods transported or present on board the vehicle.
- Comply with the legislation on the transportation of goods and assume any responsibility for the necessary transport documents.
- During the winter period, due to specific regulations from the authorities, certain areas in Italy require the use of winter tires or the presence of snow chains in the vehicle. The Lessor provides snow chains at the relevant stations and will supply necessary information if applicable. However, the Client agrees to verify whether such a requirement applies to their route and to comply with the relevant regulations, by either requesting snow chains from the Lessor (if the rented vehicle is not already equipped with winter tires) or deciding, at their discretion, to arrange for snow chains independently.
5. Use of the vehicle
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The Client agrees not to drive or use the vehicle and not to allow others to drive or use it:
- In a country where the insurance green card is not valid;
- For rental purposes;
- To push or tow objects;
- Under the influence of drugs, narcotics, alcohol, or intoxicating substances;
- During races, competitions, or speed tests;
- For purposes contrary to the law, regulations, and orders of the authorities;
- By unauthorized persons or those not specified in the rental agreement, or anyone other than the Client, including their parents, children, spouse, sibling, employer, colleague in the same company, partner, or director (if the Client is a company);
- By a person who has provided false information to the Lessor regarding their contact details.
6. Fire, theft and damage to the vehicle
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The Client is required to indemnify the Lessor for any damage, for any reason, that occurs to the vehicle during the rental period, as well as in case of theft or fire. The Client is responsible for repair costs, loss of rental income calculated based on the applicable rate, towing and storage fees, and administrative costs incurred for managing any event or claim arising from the rental, including the cost of materials, labor, and technical immobilization of the vehicle. In case of damage, the Client is free to compensate for the damage or decide to repair the vehicle at their own expense and responsibility, notifying the Lessor within 5 days following the notification of the adjustment or the acknowledgment of the damage, in the presence of the agency staff. In this case, the Client must pay the rental cost until the repaired vehicle is returned to the Lessor, and the Lessor reserves the right to accept the repair subject to a vehicle inspection in the presence of the Client.
The Client must also indemnify the Lessor for any damage to the vehicle due to failure to comply with traffic signs regarding congestion and/or hazards, damage not covered by the mandatory third-party insurance policy, as specified in Article 3, as well as the costs for restoration and/or cleaning of the vehicle’s interior if it is returned at the end of the rental with permanent stains and/or burns.
Without reversing the burden of proof, the Client always has the opportunity to demonstrate that the failure to comply with their obligations and/or the damage to the vehicle is due to a cause not attributable to them.
7. In case of an accident
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The Client must, immediately and in any case as soon as possible:
- Inform the Lessor by phone and provide a detailed statement within 24 hours using the form provided with the vehicle's documents;
- Notify the nearest police authorities;
- Record the names and addresses of the parties involved and any witnesses;
- Provide the Lessor with all necessary information;
- Follow the Lessor’s instructions regarding the custody and/or repair of the vehicle, also complying with the provisions in point 2;
- In case of an accident with a third party, the Client agrees to complete the CID form, which must be submitted to the Lessor within 24 hours or before the end of the rental, if the rental period ends earlier.
If the Client has neither caused nor been involved in an accident, they must still report it at the time of vehicle return to the Lessor, to allow the Lessor to protect their rights against any fraud or unjustified claim. If the Client fails to report an incident, despite being involved, they agree to pay the corresponding penalty, due to organizational inconveniences and additional insurance costs incurred by the Lessor because of the Client's failure to provide the required information.
8. Return of the vehicle and end of the rental
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The Client agrees to return the vehicle to the Lessor (or to the agreed location) on the agreed date, or earlier if the Lessor expressly requests it. The Client may extend the return time by requesting it at least 24 hours before the scheduled date and only with the prior approval of the Lessor. If the vehicle is not returned within the established timeframe, the Client must pay the Lessor the additional fee for each day of delay, as well as any other amounts provided for in these General Terms and Conditions until the Lessor recovers the vehicle. The Client must indemnify the Lessor for all expenses incurred to recover the vehicle until it is actually retrieved. The rental ends when the Lessor recovers the vehicle and verifies its condition at the time of return, in the presence of the Client. The vehicle must be returned at the agreed time or, in any case, during the agency's opening hours. In the case of authorized returns outside opening hours, to determine the responsibility related to the possession of the vehicle, the rental is considered ended at the time of the agency's reopening, and only if the vehicle has been effectively taken over by the assigned staff. The Client therefore remains responsible for all damages (e.g., vehicle damage, fines, theft, fires, etc.) incurred/caused to the vehicle until it is actually taken over by the agency, which will occur when the agency opens to the public. Upon reopening, the Lessor’s staff will check the condition of the returned vehicle, and if any differences from the condition noted at the beginning of the rental (damage, stains, etc.) are found, the Lessor, within 24 hours of the agency’s reopening, will inform the Client at the email address provided during the rental, specifying the damage identified, along with photographic documentation and the billing estimate.
If the Client returns the vehicle and any additional options before the scheduled date and time, and no longer meets the agreed pricing requirements, the pricing will no longer be guaranteed. This may lead to an increase in the rental cost, and no refund will be made for unused days. In case of damage, the Client is also informed that billing in case of dispute will be done 5 days after the communication, and within the same period, if they believe the billing is incorrect, they can contest it or indicate their intention to repair the vehicle at their own expense, in which case the previously mentioned Article 6 will apply.
9. Rental rates
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The Client agrees to pay the Lessor, in accordance with what is stated in this document and the rates displayed on the platform:
- The mileage and hourly rate;
- The fee due if the vehicle is returned to a location different from the one agreed upon;
- VAT;
- The amount of fines and/or penalties imposed during the rental period and paid by the Lessor;
- Toll fees and parking charges related to the use of the vehicle by the Client, paid by the Lessor;
- Administrative management fees for the payment of fines and/or toll fees and/or parking fees, or for managing the claim, as specified in the corresponding table;
- The reimbursement of compensatory penalties;
- All fees and charges incurred by the Lessor to collect amounts owed by the Client;
- The amount necessary to return the fuel tank to the same level it was at when the vehicle was handed over, as indicated below;
- Restoration and/or cleaning fees for the vehicle’s interior if it is returned with indelible stains and/or burns;
- Repair costs for the damaged vehicle;
- Costs for removing items left behind by the Client in the vehicle;
- Reimbursement of expenses incurred to recover the vehicle not returned to the agreed location, for any reason, and any amount paid to the injured party in the event of a claim caused by the Client's fault;
- The amount corresponding to any other service the Client has benefited from or purchased at the time of the rental.
The mileage rate is determined by the reading of the odometer. The Client must regularly check that the odometer is functioning and agrees to immediately report any malfunction to the Lessor, following the instructions provided. If, at the time of return, the odometer appears to have been tampered with or is malfunctioning, an unlimited mileage rate will be applied. Whenever the pricing is based on the number of days, the term “day” refers to a 24-hour period from the moment the vehicle was handed over to the Client, unless the rate specifies otherwise.
Regarding fuel, the Rental Agreement indicates the amount of fuel in the tank at the time of the rental and the amount that must be in the tank upon return (equal to the amount at the time of rental). The Client may choose to refuel the vehicle themselves before return (so that the tank reaches the specified amount) or pay the agency directly for the cost of refueling, calculated based on the highest price within a 5 km radius. No administrative management fee or penalty will be charged to the Client in addition to the fuel cost. Any excess fuel beyond the level at the time of rental will not be refunded to the Client.
10. Payment by credit card / PayPal and pre-authorization as a deposit at the time of pick-up<
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After payment of the rental fee via the payment form on this platform (www.cardinia.it), the Client must provide a valid credit card at the time of rental to authorize a pre-authorization as a security deposit, unless expressly authorized by the Lessor to rent without a credit card. The Lessor may, at its discretion, refuse to rent the vehicle to the Client. By providing the credit card information, the Client authorizes the Lessor to charge the card for any amounts due as a result of the rental, and agrees to charge the credit card for any amount owed after the contract is closed, including compensatory penalties, fines, toll fees, parking charges, administrative fees, restoration fees for damages not covered by insurance, cleaning and/or restoration costs for the vehicle interior if returned with indelible stains and/or burns, fees for disposal of items left in the vehicle, and all other rental fees mentioned in point 9.
11. Client's and Lessor's liability
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After payment of the rental fee via the payment form on this platform (www.cardinia.it), the Client must provide a valid credit card at the time of rental to authorize a pre-authorization as a security deposit, unless expressly authorized by the Lessor to rent without a credit card. The Lessor may, at its discretion, refuse to rent the vehicle to the Client. By providing the credit card information, the Client authorizes the Lessor to charge the card for any amounts due as a result of the rental, and agrees to charge the credit card for any amount owed after the contract is closed, including compensatory penalties, fines, toll fees, parking charges, administrative fees, restoration fees for damages not covered by insurance, cleaning and/or restoration costs for the vehicle interior if returned with indelible stains and/or burns, fees for disposal of items left in the vehicle, and all other rental fees mentioned in point 9.
12. Contract's conclusion
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Immediate termination of the contract is provided for by both parties in case of non-compliance with the terms of the contract. Moreover, if, due to a breach of the contractual terms on our part, the client decides to terminate the contract early, they must immediately inform the Lessor and return the vehicle along with any additional options as soon as possible. However, the client remains obligated to pay all amounts due under the contract, including the rental fees up to the date of return and vehicle inspection.
13. Applicable law and competent jurisdiction
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The law applicable to the rental contract governed by these General Terms and Conditions is Italian law. In the event of a dispute arising from and/or related to the vehicle rental, for any necessary action to enforce the credit accumulated by the Lessor, only the court at the Lessor's legal headquarters shall have jurisdiction, except in cases provided for in Article 33, paragraph 2, letter u, of the Consumer Code (Legislative Decree 206/2005), where the competent court will exclusively be the one at the legal headquarters or the residence of the Consumer.
14. Amendments to the general conditions
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No modifications may be made to these General Terms and Conditions without the written consent of a representative of the Lessor holding the appropriate written power of attorney.
15. Domicile du client et communications au client
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The Client declares to elect their domicile at the address provided to the Lessor, as indicated in the Rental Agreement. Unless otherwise expressly stated by the Client, contractual communications will be made to the email address provided by the Client.
16. Processing of personal data
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Personal data of the Client will be processed for:
- providing rental services;
- performing identity, security, driving license, and credit checks;
- monitoring and improving the quality and management of our services.
In order to detect and prevent crimes, we may use electronic devices in the vehicle to monitor the state, performance, and operation of the vehicle, as well as to track its movements. This information may be used during the rental period and at any later time (if relevant and within the limits set by applicable legislation). However, no audio or video recordings will be made. The Client's information will be shared with:
- other entities within BIOENERGIE SRL exclusively to provide vehicle rental services and other services rendered;
- third parties such as law enforcement, parking managers;
- third parties to conduct identity, security, accident and theft checks, investigations, and to prevent potential crimes related to the rental.
By signing the rental agreement, the Client gives explicit consent to the use of their personal data within the limits set by applicable legislation.
